SUPPORT & FAQ – airupus

How long do the pods last?

July 24 2024 4:33pm

Once opened, each pod is designed to flavor approximately 1.3 gallons of water.

The amount of time that a pod will last depends entirely on how much water you drink. To give you an idea of how many refills you can get out of a 3-pod pack, we’ve created a guide below:

You can help to ensure your pods stay fresher longer by storing the pod back in the airtight pod pack while you’re not using it. Or you can leave the pods deactivated on the mouthpiece. By sliding the pod on the mouthpiece, you can activate and deactivate the tasty airflow.

Where do you ship?

December 24 2024 3:40am

We currently ship to all 50 US states, as well as US territories. Visit our Shipping & Payments page to learn more about estimated shipping timeframes, additional delivery locations such as PO Boxes and APO/AE addresses, and shipping costs.

While we don’t ship directly to Canada through our website, you can place an order through our official air up® Canada Amazon shop here!

We don’t ship to Mexico, New Zealand, Australia, or Norway *quite* yet. That said, we’re excited to bring our drinking revolution to new locations and our wish list is growing 🤞 🌎

For international orders, we currently offer delivery to:

United Kingdom
Austria
Belgium
France
Germany
Italy
Sweden
The Netherlands
Switzerland
Ireland
Spain
Portugal
Finland
Denmark
Latvia
Lithuania
Estonia
Czechia
Poland
Slovenia
Slovakia
Greece
Luxembourg
Hungary
Romania
Croatia
Bulgaria
Malta
Cyprus

SEE RELATED

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How do I assemble my bottle?

July 29 2024 6:02pm

Your air up® has finally arrived, and now you’re ready to experience a revolutionary way to drink water. We want to get you sipping ASAP, so we’ve created this guide to get you started.

Quick intro

Let’s get you familiar with your air up® drinking system.

step 1: clean your air up®

After unboxing, hand wash your bottle and all of its components with warm water and mild dish soap.

step 2: assemble your air up® drinking system

When putting the straw into the bottle, make sure the bottom of the drop shape is pointing towards the line marked on the bottle.

Lastly, fill the bottle to the line marked at the top with still or sparkling water. Press firmly down on the silicone mouthpiece to close.

step 3: activate your flavor pod

Pick the pod flavor that floats your boat.

Tear open the top of the pouch, making sure to keep the press seal intact (you’ll want to use this to keep your unused pods nice and fresh).

After selecting your pod, peel away the individual pod package and pop the pod out.

Place the pod around the mouthpiece, printed side facing up—with the drop form aligned.

Pull the pod up to activate the flavor.

now, take a sip 👃💧

Experience flavored hydration, aka tasting through your sense of smell.

Remember, sip, don’t tip! Keep your bottle upright while drinking. 👆

SEE RELATED

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My pod is activated, but I still can’t taste it.

September 10 2024 3:58pm

This can have various causes. Let’s check a few easy ones first:

step 1: let’s make sure your bottle is assembled correctly

step 2: make sure the straw is inserted all the way into the mouthpiece

step 2: ensure pod is pulled up to the lip and activated

step 4: try a different pod to rule out the possibility of a defect in the pod

SEE RELATED

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Why are there bubbles when I drink from my air up®?

July 29 2024 5:55pm

Those air bubbles are the “scent transmitters” that help you taste the flavor of your pod.

The air bubbles also make a slight noise, which you’ll soon forget about when you realize how tasty your water has become!

You can learn more about how this experience works, here!

SEE RELATED

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Can I return my order?

November 14 2024 1:41am

We like to keep it clean around here, so we’re not able to offer returns on products that are open or used.

If you have purchased on the air up® website and would like to make a return, a refund can be issued within 30 days of delivery. Shipping costs are non-refundable, and we do not currently offer exchanges. To initiate a return, contact our Customer Engagement team here, and we’ll guide you through the return process. Please allow 4 weeks to process a return from the day that your items are received back in our warehouse.**

If an item(s) in your order arrived damaged, please refer to our Limited Warranty Policy.

**Returns for Starter Sets and Bundles must include all items within the unit (bottles, pods, and accessories) in unopened and unused condition. air up® is not responsible for return shipping costs.

How long do the pods last?

Once opened, each pod is designed to flavor approximately 1.3 gallons of water.

Where do you ship?

How do I assemble my bottle?

Your air up® has finally arrived, and now you’re ready to experience a revolutionary way to drink water. We want to get you sipping ASAP, so we’ve created this guide to get you started.

step 1: clean your air up®

step 2: assemble your air up® drinking system

step 3: activate your flavor pod

now, take a sip 👃💧

My pod is activated, but I still can’t taste it.

This can have various causes. Let’s check a few easy ones first:

Why are there bubbles when I drink from my air up®?

Those air bubbles are the “scent transmitters” that help you taste the flavor of your pod.

Can I return my order?

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